SHIPPING POLICY

Last updated: October 1, 2026

ORDER PROCESSING AND PRODUCTION TIMES

Estimated delivery time includes both the time required to prepare or produce your order and the carrier’s transit time after shipment.

In-stock premade jewelry is generally prepared for shipment within 3–5 business days.

Backordered jewelry is generally prepared for shipment within 10–14 business days.

Custom grillz, custom chains, personalized jewelry, and other made-to-order products generally require 15–25 business days for production. Production begins after we receive all required measurements or dental impressions, design approvals, and payment.

Business days do not include weekends or federal holidays. Delays may occur if required information, measurements, impressions, or approvals are incomplete.

SHIPPING METHODS AND RATES

Every order ships with full insurance coverage based on the value of your order, so your grillz or jewelry is protected in transit. Because packages were repeatedly lost in the postal system, we raised our shipping prices so that full insurance is now included on every package we send out.

Current domestic shipping options include:

• Standard insured shipping (3–4 business days): $60

Specialty shipments, such as custom grillz sent via USPS Priority Mail, carry calculated rates that include a handling fee. Insurance is based on the price of the products in your order, so the total shipping cost reflects your order’s value. The exact shipping options and charges for your order are always displayed during checkout.

These transit estimates begin after processing or custom production is complete. Selecting faster shipping does not shorten the production time for custom or backordered products.

TRACKING INFORMATION

Tracking information will be sent to the email address or phone number provided at checkout after the order ships. Tracking activity may take time to appear after the carrier receives the package.

CUSTOM GRILLZ AND MOLD KITS

If your order requires a mold kit, the kit must first be shipped to you. After completing the impression, return the mold kit according to the provided instructions.

Custom production begins only after Seattle Gold Grills receives an acceptable impression and all other required order information. Time spent shipping the mold kit to and from the customer is separate from the stated custom-production time.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order has entered production or been transferred to the carrier.

DELIVERY, LOSS, OR DAMAGE

Customers should monitor tracking information and provide a secure delivery location. Delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

If tracking shows that a package was delivered but you cannot locate it, contact the carrier and Seattle Gold Grills promptly.

If an order arrives damaged or contains an incorrect item, retain the packaging and contact us with photographs so we can evaluate the issue.

INTERNATIONAL SHIPPING

International shipping availability, charges, and estimated transit times are shown during checkout for supported destinations.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country. Customs processing may delay delivery and is outside Seattle Gold Grills’ control.

CONTACT INFORMATION

Questions about an order or shipment may be directed to:

Seattle Gold Grills
Email: Info@seattlegoldgrills.com
Phone: 206-250-0833
Business hours: Monday–Friday, 10:00 a.m.–6:00 p.m.
Address: 15 S Grady Way, Ste 408, Renton, WA 98057