FAQ

Start with the Grillz Builder to choose your tooth count, metal, finish and stones, or shop our grillz collection. Prefer help in person? Book a Private Grillz Consultation.

Custom-fit grillz require an accurate impression. We begin production after receiving an acceptable impression, your required order details, design approval and payment in full.

Your price depends on the number of teeth, metal and karat, finish, stones and custom details. Use the Grillz Builder or current product listings to compare options and pricing. For a design that needs a custom quote, share your reference, budget and when you are ready to get started.

Our current estimated production times are:

• Plain polished, diamond-dust or diamond-cut grillz: about 21 days.
• Moissanite or other stone-set grillz: about 4–5 weeks.

The production clock starts after we receive an acceptable impression, all required information, design approval and payment in full. Mold-kit transit and final shipping are additional. Timing can vary with the design; confirm any event deadline with us before ordering. See our Shipping Policy for more details.

Yes. You can order online and complete the impression process with a mold kit. Follow the kit instructions carefully and return your impression as directed. We must receive an acceptable impression before production can begin, so allow time for the kit to travel both ways.

Contact us with your event date and the design you want before placing the order. We will confirm whether the timing is realistic. Faster shipping only changes carrier transit time; it does not shorten custom production.

Custom orders are paid in full before production begins. We do not offer deposit-and-balance payment terms. Approved financing and installment options follow the provider’s agreement.

For in-store and directly arranged custom orders, payment options include cash, Zelle, Cash App and Venmo. Venmo payments include a 3% fee.

For online orders, use the payment methods displayed in your checkout. Cash App Pay and Apple Pay are available where supported. If you need a particular method, contact us before paying so we can confirm the correct option for your order.

Yes. Options we offer include Afterpay, Affirm, Klarna, Shop Pay Installments and Acima. Availability depends on your order, checkout and provider approval; each provider sets its own terms.

Complete your shipping details to see the eligible payment options available in checkout. If your preferred option does not appear, contact us before completing payment.

You can explore styles and visual previews in the Grillz Builder. Previews help communicate your idea; the finished piece is made to your approved specifications and actual fit. Custom CAD work and detailed design development begin after payment in full. We do not provide free custom CAD or custom mockups.

Yes—our Renton showroom is appointment only. Visit us at 15 S Grady Way, Ste 408, Renton, WA 98057. Business hours are Monday–Friday, 10:00 a.m.–6:00 p.m.

Please book before visiting so we can set aside time for your service.

Choose the service you need:

• Private Grillz Consultation — for choosing and ordering grillz.
• Jewelry Repair — for a repair evaluation.

Have an existing order? Wait for our ready-for-pickup notice before arranging collection. Call 206-250-0833 if you need help selecting a service.

Please give at least 24 hours’ notice if you need to cancel or change your appointment. Missed appointments or cancellations with less than 24 hours’ notice are subject to a $50 fee. Use your booking confirmation to manage the appointment, or call 206-250-0833 for help.

Some designs can be made around individual dental anatomy, but suitability depends on your impression and the design. Contact us before ordering so we can review the fit requirements. Grillz are removable jewelry, not dental treatment. A licensed dental professional should advise you about dental or oral-health concerns.

Options vary by design and can include gold in different karats and colors, silver, moissanite, lab-grown diamonds and natural diamonds. Check the product listing or builder for the exact metal, stone type and options included in your selection.

Diamond-cut grillz have patterns cut into the metal to reflect light, such as Diamond Dust, Trillion or Sunburst. The term describes the finish; it does not mean diamonds are set in the piece.

Stone-set grillz have actual stones set into the design. Review the specifications to confirm whether those stones are moissanite, lab-grown diamonds or natural diamonds.

The term is commonly used for a thicker gold grillz look. Share a reference image so we can confirm the shape, thickness, coverage and finish you want before quoting your design.

We can inspect eligible gold jewelry and discuss a credit toward a new piece based on its material, weight and current gold value. We do not simply melt your old grillz into a new set. An in-person inspection is required before we can confirm a trade-in value.

Permanent dental work must be evaluated and performed by a licensed dental professional. Seattle Gold Grills does not perform dental procedures. We can work with dentists and dental laboratories on gold or diamond components made to approved case specifications.

See Dental Gold & Diamond Teeth or our Custom-Cut Diamonds & Gemstones for Dental Professionals.

Call 206-250-0833 or use our contact page. Include your full name and order number so we can find your order quickly. Tracking information is sent to the email address or phone number on your order after shipment.

We will contact you when your order is ready and help arrange your pickup appointment. You do not need to book a pickup appointment to place an order. Please wait for the ready-for-pickup notice before visiting.

We ship using insured UPS or FedEx services. Available rates and delivery options appear at checkout. Carrier transit begins after your order is completed and shipped; it is separate from production and mold-kit transit.

Check your shipping address carefully and monitor your tracking. If a package is delayed, missing or damaged, contact us promptly. Keep the packaging and take photographs if it arrives damaged. See our Shipping Policy.

Contact us as soon as possible if you need a change. Changes depend on how far the order has progressed. Custom grillz, personalized jewelry and other custom-made orders are final sale once production begins and cannot be returned or refunded.

Eligible premade, non-custom jewelry has different return conditions. Review our Return and Refund Policy and contact us for authorization before sending anything back. Report damaged, defective or incorrect items promptly.

Contact us so we can evaluate the fit before you try to bend or alter the piece. If the issue is caused by an inaccurate mold impression, we may provide a replacement mold kit and remake the grillz at no additional charge when appropriate. See our Return and Refund Policy for details.

Clean gently with products suitable for your specific metal and stones, then rinse and dry thoroughly. Store your grillz safely when not in use. Avoid abrasive cleaners that can damage the finish or stones. Ask us if you are unsure which cleaner suits your piece, and consult a licensed dental professional about oral-health concerns.

We generally do not perform extensive alterations on grillz made elsewhere because we cannot verify the original materials, fit or construction. Contact us with details before booking so we can tell you whether the piece can be evaluated.