Return and Refund Policy

Last updated: September 7, 2026

Custom Grillz and Custom Jewelry

Grillz, personalized jewelry, special orders, and other custom-made products are created specifically for each customer. These items are final sale once production begins and cannot be returned or refunded.

If your grillz have a fitting issue caused by an inaccurate mold impression, contact us so we can evaluate the issue. When appropriate, we may provide a replacement mold kit and remake the grillz at no additional charge.

Eligible Premade Jewelry

Eligible premade, non-custom jewelry may be returned if you contact us within 10 calendar days after delivery.

Returned items must be unworn, unused, undamaged, and in their original packaging with tags and proof of purchase. Returns sent without prior authorization will not be accepted.

Customers are responsible for approved return-shipping costs. If we provide a prepaid return label, its cost may be deducted from the refund. We do not charge a restocking fee.

Non-Returnable Items

The following items are final sale unless they arrive defective, damaged, or incorrect:

• Grillz and other custom or personalized products

• Custom chains and other custom-made or personalized jewelry

• Please review all measurements carefully before ordering custom chains or other made-to-order jewelry.

• Mold kits and jewelry-cleaning products

• Sale items
• Gift cards

Please review chain measurements carefully before ordering.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly so we can evaluate the issue and make it right.

Seattle Gold Grills will cover approved return-shipping costs when we sent a damaged, defective, or incorrect item.

Exchanges

To exchange an eligible item, request a return first. After the return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to post the refund.

Original shipping charges and customer-paid return-shipping costs are not refundable unless the item was damaged, defective, or incorrect.

Requesting a Return

Contact Seattle Gold Grills before sending an item:

Email: Info@seattlegoldgrills.com
Phone: 206-250-0833
Business hours: Monday–Friday, 10:00 a.m.–6:00 p.m.
Address: 15 S Grady Way, Ste 408, Renton, WA 98057

We will provide return instructions after approving the request. Items sent without authorization may not be accepted.